Refund Policy

Customer satisfaction is important to us.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging whenever possible.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We will evaluate the issue and provide a replacement, refund, or other appropriate solution.

Return Shipping Costs

  • If the item is defective or damaged, we will cover the return shipping costs.
  • For change-of-mind returns, return shipping costs are the responsibility of the customer.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or other legal restrictions where applicable.

Company Information

ASHFORD LANE LIMITED
Registration Number: 80483313

UNIT 903A, 9/F., CAMERON COMM CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY
HONG KONG